If you are not satisfied with the quality of service provided by Invite Systems B.V., you have several ways of resolve the issue:
Ask your question or submit your complaint directly to Invite Systems B.V. Management by sending email to [email protected]. Please describe your question with all details you have and we will come back to you within 72 hours.
In order to file a complaint click on the CEG license seal.
Players are also entitled to make a complaint with independent regulatory bodies:
The Company's process ends if the customer’s complaint remains unresolved eight weeks after The Company received it, or the customer and The Company reach a deadlock or final position in less than eight weeks. The Company will then write to the customer with a final letter to explain:
- the final decision
- that this is the end of the operator’s complaints process, and
- how to escalate the complaint to an independent DR entity if the customer wishes to do so.
